STORE POLICY
como utilizar o pix
Para aqueles que optam por transações mais práticas o PIX é o escolhido do momento, e pensando nisso nós trouxemos essa opção para você. Para aproveitar adicione em seu carrinho os item favoritos e ao finalizar sua compra escolha a opção de pagamento "PIX". Utilize o QRCode para efetuar o pagamento.
APROFUNDANDO:
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UTILIZANDO O CELULAR: Assim que o QRCode aparecer tire um print da tela e abra o app do banco. Escolha a opção pagar com PIX e pagar com QRCode - utilize a imagem da sua galeria de fotos.
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UTILIZANDO O COMPUTADOR: Basta abrir a câmera do celular e apontar para o QRCode disponível na tela do computador/site da CONUS.
O PROCESSO É INTUITIVO E PRÁTICO, MAS SE SENTIR DIFICULDADE BASTA ENTRAR EM CONTATO COM A CONUS POR AQUI!
SECURITY POLICY
Conus values the security of its customers' personal data, and for that reason we follow a strict standard in order to guarantee total confidentiality during the entire browsing process. You are in a secure environment, where all payment information and transactions are encrypted - encrypted - as you can confirm by clicking on our security seal provided by google.
PRIVACY POLICY
We are committed to ensuring the privacy of any user registration information. We guarantee that you will not use the data provided for purposes other than registering and processing your order. As such, your information is secure and will not be passed on to third parties outside the company.
EXCHANGES AND RETURNS POLICY
We at Conus are proud to offer a service of maximum quality to our customers. We are concerned with sending an excellent product and guaranteeing excellent service in order to make the shopping experience in our online store as simple and effective as possible. In any case, in case of any problem, we use the exchange and return policy in accordance with the Consumer Protection Code (Law No. 8,078, of September 11, 1990), in order to guarantee and maintain a channel supported by the law, with respect and transparency.
The occurrences involving exchange or return must be communicated to the Service Center via email conus.shell@gmail.com, within 07 (seven) consecutive days, counting from the date of receipt of the goods as tracked by the Post Office, informing the following data:
We are a family owned and operated business.
• Personal data (full name and CPF);
We are a family owned and operated business.
• Product and order code;
We are a family owned and operated business.
• Reason for exchange / return;
We are a family owned and operated business.
• In case of exchange, specify whether to exchange for the same product of another size or for another product. In case of return, specify whether you want to keep the credit for a new purchase or receive a full refund of the amount.
EXCHANGE AND RETURN CONDITIONS
• Only the exchange / return of a product that is not in the promotion, or that has no evidence of misuse and changes made by the customer will be accepted;
We are a family owned and operated business.
• The product must be returned in its original packaging. If the customer does not have the original packaging, the product must be packaged in a packaging that protects it from damage during transportation.
In case of exchange or return, the cost of shipping the product (round trip) will be borne by the customer. It is important to pay attention to the measurements and information of the part before finalizing the purchase.
We are a family owned and operated business.
• After receiving the product, our Quality Control Department will carry out an inspection on the part in order to confirm that it is in the conditions required above.
We are a family owned and operated business.
• In the event of approval of the exchange or return, Conus has up to 07 (seven) business days, counting from the date of receipt of the goods as tracked by the Post Office, to resend the product or refund according to its value.
We are a family owned and operated business.
• The refund of the product value will be made according to the form of payment made by the customer at the time of purchase. If the purchase was paid by credit card, the refund can take place With up to 02 (two) invoices from the card's expiration date. In the case of a bank slip, an account for reimbursement will be requested. The company reserves the right to refuse to exchange / return a product that does not comply with the above conditions.
In case of doubts, contact us through the Service Center conus.shell@gmail.com or through the link "Fale Conosco".
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